FAQ

I am experiencing a bad sewerage smell, what could it be?
There are many factors as to why people experience bad sewerage smells. The odour can be coming from the outlet seal of the toilet, sinks which may not have been in use for quite some time causing the water to dry up in the S-bend and household foods and oils down the kitchen sink. To prevent experiencing this terrible stench regular cleaning, maintenance and minor repairs can be done.

How do you clear the blocked pipes outside?
We use a high-pressure water jetter which is the most effective way to clear all blockages. It uses high pressure water to scrub the internal wall of your sewer or drain pipes. The internal walls of the pipe are cleaned by washing away the debris, built up fats and oils in fact pretty much anything that has accumulated in the drain pipe walls.

Do you have senior’s discounts?
Yes, we look after our senior clients by taking 10% off the final bill.

Do I get a call prior to arrival?
Yes, prior to arrival one of our service men will call to confirm he is on the way with a minimum of 30 minutes’ notice.

What are your hours of operation?
BRC Plumbing & Gas Fitting operates 24 hours a day, 7 days a week. You can call us at any time to discuss any blockage needs.

How do you charge?
We have set pricing structure meaning what we quote is what you pay. All jobs are assessed and quoted on what needs to be done and that quote stays fixed even if we stay on the job longer than originally estimated. (High-pressure jetting may be charged differently depending on the severity of the blockage).

How can I pay my bill?
All our service men have EFTPOS facilities on hand. Payment can be made via debit card, credit card or cash on completion of the works. Once payment has been received an invoice can be sent via email or post.

What areas do you service?
Servicing a wide range of suburbs throughout Melbourne within a 50 km radius